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Your Rights and Our Legal Commitments

raja100 operates under a clear legal framework so you always know where you stand — from how your account data is stored to which terms govern your transactions…

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS contextData retention policyAccount rights explainedContact path for legal queries
raja100 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us for Any Legal Question

If you need clarification on any clause, want to exercise a data right, or have a compliance concern, our support team handles legal queries through three dedicated channels. We aim to respond to formal legal requests within 48 business hours. Our agents are available 24 hours a day, seven days a week for account-level questions.

Team online

Live Chat

Open the chat widget inside your account dashboard and select 'Legal Query'. An agent is available around the clock — average first-response time is under three minutes for account-related legal concerns.

Email Support

Send formal requests to our legal inbox. Include your registered account ID and the specific clause or policy you are querying. We aim to reply within 48 business hours with a documented response.

Account Help Centre

Log in, navigate to Settings, then 'Legal Documents' to find the current terms, prior versions and a direct form to submit data-rights requests without contacting support separately.

ACCOUNT SECURITY STANDARDS

How raja100 Protects Your Legal Interests

Beyond written terms, we back our legal commitments with technical and procedural controls. Your account data, transaction history and personal details are protected through encryption and strict internal access controls.

Data Handling

Personal data collected at registration is stored on servers with AES-256 encryption. We do not sell or share your data with third-party marketers — access is limited to operational teams who need it to process your DANA, OVO or GoPay transactions.

Cookie Policy

We use strictly necessary cookies to keep your session active and optional analytics cookies to improve page load times. You can manage your cookie preferences at any time via the banner on the homepage or under Account Settings.

Account Security

Two-factor authentication is available for all accounts and strongly encouraged. Login attempts from unrecognised devices trigger an email verification step before access is granted, reducing the risk of unauthorised entry.

Data Retention

We retain your account and transaction records for the period required by applicable financial regulations, after which data is securely deleted. You may request an export of your data at any time through the Help Centre form.

Who to Contact

Our designated Data Protection contact is reachable via the legal inbox. For QRIS or bank-transfer disputes that escalate beyond standard support, the same contact handles formal written complaints with a tracked reference number.

Requesting Changes

To correct, update or remove personal data, submit a request through Settings → 'Legal Documents' → 'Data Rights Form'. We process verified requests within 14 calendar days and confirm completion by email.

Common Legal Questions Answered

Below are the questions we receive most often about our terms, data practices and account rights. If you do not find your answer here, the live chat channel connects you to an agent who can pull up the relevant clause in your account's legal document history.

Access to and use of the platform depends on local law. Our terms specify the governing jurisdiction, and where Indonesian mandatory rules apply, those rules take precedence. You can find the full jurisdictional clause under Settings → 'Legal Documents'.

Log in, go to Settings, open 'Legal Documents', and use the Data Rights Form. Provide your account ID and choose 'Data Export Request'. We process and deliver verified requests within 14 calendar days via your registered email address.

Yes, subject to retention obligations under applicable financial regulations. Submit a deletion request through the same Data Rights Form. We will confirm which data can be deleted immediately and which must be retained for the legally required period.

Transaction records for DANA, OVO, GoPay and QRIS deposits are retained for the period required by financial compliance rules. After that period, records are securely deleted. You can download a transaction summary at any time from your account history tab.

We send an email to your registered address before any material change takes effect, describing what changed and when. The version date on the policy page is updated simultaneously. Continued use of the account after the effective date constitutes acceptance.

Formal written complaints are handled by our legal inbox, which issues a tracked reference number within one business day. QRIS or bank-transfer payment disputes that cannot be resolved through standard support follow the same escalation path.

Strictly necessary cookies cannot be disabled as they keep your session secure and active. Optional analytics cookies can be turned off via the cookie preference banner on the homepage or in Account Settings at any time without affecting core account functionality.