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How raja100 Protects Your Personal Data

Your personal data — from account registration details to payment records across DANA, OVO, GoPay and QRIS — is handled with strict controls at raja100.

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS payment records securedRight to access your data anytimeRetention periods clearly definedContact our privacy team within 24 hours
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PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have questions about your data or want to submit a deletion or access request, our privacy team is available every day from 08:00 to 23:00 WIB — including weekends. You can reach us through the channels below, and we aim to respond to all data-related enquiries within 24 hours of receipt.

Team online

Live Chat

Open the chat widget on any raja100 page and select 'Privacy & Data' from the topic menu. Available daily 08:00–23:00 WIB. Agents handle data access and deletion requests directly during those hours.

Email Support

Send your data request to our privacy inbox at [email protected]. Include your registered email and the type of request. We aim to acknowledge every email within 24 hours and resolve within 7 working days.

Account Settings

Log in, navigate to Account Settings, then select 'My Data' to view the personal information we hold, update contact details or submit a formal data correction request without contacting support.

DATA HANDLING STANDARDS

Six Ways We Keep Your Data Safe

Every layer of our data handling — from the moment you enter your DANA account number to the point your withdrawal clears — follows a defined internal policy.

End-to-End Encryption

All data exchanged between your browser or app and our servers is encrypted using TLS 1.3. This applies to login sessions, payment entries via DANA or GoPay, and any account update you submit from Surabaya or anywhere else in Indonesia.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can review and withdraw consent for non-essential cookies at any time via the cookie panel in your account preferences.

Payment Data Isolation

Transaction data from OVO, GoPay, QRIS and DANA is stored in isolated environments separate from your profile data. Our payment processors handle tokenisation, so your full wallet credentials are never written to our primary database.

Data Retention Schedule

Account profile data is retained for the duration of your active account plus 12 months after closure. Payment logs are kept for the period required by applicable financial record-keeping rules — exact duration depends on local law.

Access Request Process

You have the right to request a full export of the personal data we hold about you. Submit the request via Account Settings or email [email protected]. We send the export as a secure file within 7 working days of verification.

Third-Party Sharing Limits

We share data only with payment processors (for transaction clearing), identity verification services (where local law permits), and hosting infrastructure partners under strict data processing agreements. We never share your data for advertising purposes.

Common Questions About Your Data at raja100

Below are the questions we hear most often about how raja100 handles personal information. If your question is not covered here, reach out via live chat or email our privacy team at [email protected] and we will respond within 24 hours.

We collect your name, email address, phone number, date of birth and the payment identifiers linked to methods like DANA, OVO, GoPay or QRIS. We also log device type, IP address and session timestamps to keep your account secure.

Payment data from DANA, OVO, GoPay and QRIS is tokenised by each respective processor before it reaches our systems. We store transaction reference numbers and amounts, not your wallet credentials or full account numbers.

Yes. Log in, go to Account Settings and select 'My Data', or email [email protected] with your registered address. We verify your identity first, then send a secure file containing your full data export within 7 working days.

Submit a deletion request through Account Settings or by emailing [email protected]. We will remove your profile data within 14 working days. Some payment and transaction records must be retained for the period required by applicable rules — this depends on local law.

We share data only with payment processors to clear your DANA, GoPay or QRIS transactions, and with identity verification partners where local law permits. We do not sell your data or share it with advertisers under any circumstances.

Open the cookie panel from the footer of any page or inside Account Settings under 'Privacy Preferences'. You can accept or withdraw consent for analytics and non-essential cookies at any time. Session cookies required for login cannot be disabled.

Contact our privacy team directly at [email protected] or via live chat (08:00–23:00 WIB). We acknowledge all privacy complaints within 24 hours and aim to resolve them within 14 working days, following applicable data protection rules.

Related Pages

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